Everything you need to know

Khidhma is a trusted home services marketplace that connects customers with verified professionals across Egypt for cleaning, repairs, maintenance, and more — with fixed prices and fast response times.

We currently operate in Cairo, Giza, Alexandria, 6th of October, New Cairo, Maadi, and Heliopolis, and we're steadily expanding to more cities across Egypt.

Yes, the app is completely free to download and browse. You only pay for the services you actually book.

AC repair, plumbing, electrical work, home cleaning, painting, carpentry, pest control, beauty at home, and more — browse the full list on our Services page.

Open the app, choose a service category, describe what you need, pick a date and time, and confirm. We'll match you with the nearest available verified professional — usually within seconds.

Yes — if you've booked with a professional before and were happy with their work, you can request them directly for future bookings, subject to their availability.

Yes, just enter the recipient's address and add their contact number in the booking notes so the professional can reach them directly.

Absolutely — most bookings on Khidhma are same-day, and our average matching time is just 41 seconds. You can also schedule for a future date if you prefer.

We accept Paymob (credit/debit cards), Fawry, InstaPay, and cash on delivery. All online payments are fully secured.

Yes — you see the full price before confirming your booking, with no hidden fees. The only exception is if the actual job scope changes (e.g. extra parts needed), in which case you'll always approve the new price first.

No. Card payments are processed entirely by our licensed payment gateway partners — Khidhma never stores your full card number or CVV.

Tipping is optional and entirely up to you — you can add one in cash directly, or through the app after the service is marked complete.

Every professional undergoes identity verification, a background check, and a skills assessment before being approved to accept bookings on Khidhma.

Visit our Partners page and fill out the registration form. Our team will review your application, verify your documents and skills, and reach out to complete onboarding.

Yes — favorite a professional after a great experience, and you'll be able to request them directly next time, subject to their schedule.

Most services include a warranty period starting the day the work is completed (duration is shown at booking). If a workmanship issue appears within that window, file a claim from the Complaints page and our team will arrange a free fix or fair compensation.

It covers defects in the workmanship of the original job. It does not cover damage from misuse, later modifications by someone else, or normal wear and tear.

Go to the Complaints section in your app, select the booking, describe the issue, and add photos if possible. Our team typically responds within 24 hours.

Yes, anytime from the Bookings tab. Cancellations made 24 hours or more before the scheduled time are free. Later cancellations may incur a small fee.

Yes — open the booking and choose "Reschedule" to pick a new date and time with the same professional whenever possible.

This is rare, but if it happens you'll receive a full refund automatically and priority matching with another verified professional.

Go to Profile > Edit to update your name, phone number, photo, and saved addresses at any time.

Contact our support team from the Help Center and we'll process your deletion request in line with our Privacy Policy.

Visit our Help Center for live chat, WhatsApp, email, and phone options, all with published response times.