How can we help you today?

Open the app, pick a service category, describe the job, choose a time, and confirm. We match you with the nearest verified professional in seconds.

You can edit the address, notes, or timing before a professional is matched. After matching, contact them directly through the in-app chat for small adjustments, or cancel and rebook if needed.

This is rare. If no one accepts within a few minutes, we automatically widen the search radius and notify you of any delay — you can cancel free of charge at any point before matching.

Try again or switch payment methods (Paymob, Fawry, InstaPay, or cash on delivery). If the issue persists, contact support with the booking ID and we'll resolve it quickly.

Paymob (credit/debit cards), Fawry, InstaPay, and cash on delivery. All online payments are fully secured.

Duplicate charges are refunded automatically within 5–7 business days. If it doesn't appear, contact support with your transaction reference and we'll expedite it.

You can message them directly in-app to check status, or cancel free of charge if the delay is significant. Repeated lateness is tracked and affects a professional's standing on the platform.

Open the booking and select "Report an issue," or file a complaint from the Complaints page. Our trust & safety team reviews every report.

Yes — you can block any professional from your booking history, and you'll never be matched with them again.

Update to the latest app version, restart your phone, and check your internet connection. If it still doesn't load, contact support with your phone model and app version.

Check that notifications are enabled for Khidhma in your phone's settings, and that background app refresh is on. Booking updates are always visible in-app even if a push notification is missed.

Make sure location permission is set to "While using the app" and GPS is enabled. You can always enter or adjust your address manually before confirming a booking.

Request a new OTP after 60 seconds, and check that your number can receive SMS. Khidhma uses phone-based login, so there's no separate password to reset in most cases.

Go to Profile > Edit to update your number — you'll need to verify the new number with an OTP.

Contact support and we'll process your deletion request in line with our Privacy Policy, typically within 90 days.

Most services carry a warranty from the completion date (shown at booking). If a workmanship issue appears, file a claim from the Complaints page for a free fix or fair compensation.

Covered: defects in the original workmanship. Not covered: damage from misuse, later third-party modifications, or normal wear and tear.

Most claims are reviewed within 24–48 hours, with a resolution (repair visit or compensation) typically arranged within a few days.

Every professional passes identity verification, a background check, and a skills assessment before being approved to take bookings.

End the visit and contact our emergency line immediately — your safety comes first. Every report is investigated and may result in permanent removal of the professional.

Only what's needed to complete the job: your name, address, and phone number for that booking. See our Privacy Policy for full details.

Situations like burst pipes, total power loss, or gas leaks — mark your booking as "Urgent" to get priority matching with the nearest available professional.

Urgent bookings are prioritized in matching, with an average response time of 41 seconds and arrival typically within the hour, depending on location.

Our support team is available 7 days a week to assist with urgent issues — see the contact options below for the fastest channel.