Terms & Conditions

By creating an account or using the Khidhma app or website in any way, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree to any part of these terms, please do not use the platform.

You must be at least 18 years old and have full legal capacity to enter into contracts to use our services. For professionals, registering as a partner on the platform is subject to a verification process including identity and skill checks before the account is approved.

When you submit a booking request, Khidhma routes it to the nearest available professional suited to the service type. A booking is considered confirmed once a professional accepts it and its status shows as "Matched" in the app.

Actual arrival times may differ from displayed estimates due to factors outside our control, such as traffic or weather conditions.

The service price is clearly displayed before you confirm a booking and includes VAT (14%) where applicable. Surge pricing may apply during periods of high demand and will always be clearly disclosed before you confirm.

The final price may only change if the actual work requires a different scope than requested (e.g. additional parts) — any such change will be presented to you for approval before it is carried out.

We support payment via Paymob, Fawry, and InstaPay, as well as cash on delivery. For prepaid online payments, the amount is held and only released to the professional after you confirm the service was completed successfully.

You can cancel any booking free of charge up to 24 hours before the scheduled time. Cancellations made after a professional has been matched, and within two hours of the appointment, may incur a small cancellation fee to compensate the professional's time.

Khidhma reserves the right to cancel or reschedule a booking in exceptional circumstances (such as no suitable professional being available), and will notify you immediately with the option to reschedule or receive a full refund.

• Free cancellation before 24 hours: full refund within 5–7 business days.
• Incomplete or not-as-described service: full or partial refund after your complaint is reviewed via the Complaints page.
• Late cancellation or a missed appointment: the cancellation fee noted above may not be refundable.

All approved refunds are processed back to your original payment method.

• Completing the agreed service professionally and on schedule.
• Honoring the quoted price unless both parties agree to a change.
• Following safety standards and respecting the customer's property while working.
• Maintaining a clean review record — a pattern of substantiated complaints may lead to account suspension.

• Providing an accurate address and contact details so the professional can arrive smoothly.
• Providing a safe working environment, and supervising minors or pets while the professional is present.
• Paying for the agreed service via the method selected at booking.
• Treating professionals with respect — Khidhma reserves the right to suspend abusive accounts.

Most services carry a warranty period starting from the date the work was completed (duration varies by service type and is shown clearly at booking). If a workmanship issue arises within the warranty period, you can file a claim via the "Warranty Complaints" page in the app, and our team will review it and arrange a free fix or appropriate compensation depending on the case.

The warranty does not cover damage caused by misuse, modifications made by another party after the service was completed, or normal wear and tear over time.

Khidhma is a marketplace connecting customers with independent professionals; professionals are not Khidhma employees. We invest heavily in verifying professionals, but we are not liable for indirect damages resulting from a third party's actions, to the extent permitted by Egyptian law.

In cases where Khidhma's direct liability does arise, it is limited to the value of the booking in dispute.

All trademarks, logos, designs, and content appearing on the Khidhma app and website are owned by or licensed to Khidhma, and may not be copied or used without prior written permission.

You may delete your account at any time from your profile settings. Khidhma reserves the right to suspend or terminate any account that violates these terms, including cases of fraud, platform abuse, or abusive behavior toward other professionals or customers.

These terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt, and the courts of Cairo shall have jurisdiction over any dispute arising from use of the platform, unless otherwise agreed.

For any question about these terms, email us at support@khidhma.com or visit our Help Center.